FAQ

FAQ

About Us

Are you a manufacturer?
Yes, we have our own factory, with reasonable price ,good quality, best service.
Why Choose US?

  • High grade & biodegradable products customized available
  • Free desgin, free sample
  • 100% responsible for the quality
  • 7days*24 hours fast reponse

MOQ & Sample Order

What’s your EOQ?
Our EOQ is 10,000 pcs.
Can I order custom hats with our own logo?

Yes, we can make hats with your design & logo.

Can I get sample?
Yes, samples are available. If you need them, you just send me the address and pay for the sample fee and freight. When you make a big order, we can return the sample fee.
How long for the sample?
For existing samples, it takes 1-2 days. If you want to print your own designs, it takes 3-7 days, depending on your specific requirement.

QC

Is your products food contact ?
Our material is 100% virgin environmental. We got FDA.
How do you take care when your clients received defective products?
Replacement. If there are some defective items, we usually credit to our customer or replace in next shipment.
How about your production process?
Our general production process: design–film and mould–print–die cut–inspection–packing–shipment.

Payment

What’s the order procedure?
First we discuss order details, production details by email or TM. Then we issue you an PI for your confirmation. You will be requested to do pr -epaid full payment or deposit before we go into production. After we get the deposit, we start to process the order. We usually need 7-15 days if we don’t have the items in stock. Before production has been finished, we will contact you for shipment details, and the balance payment. After payment has been settled, we start to prepare the shipment for you.
How can I place order?
You can contact us by email about your order details, or place order on line.
What payment method do you accept?
We can accept T/T, PayPal, Western Union, Bank Transfer etc. If you are interested in it , welcome to contact me

Shipping

What kind of shipping method can you offer?
We could offer DHL,EMS,Fedex,Aramex,TNT and so on.
How do you take care when your clients received defective products?
Please let us know the order quantity and your requirement, we check with our forwarder to provide you the best shipping way and shipping fee for your reference.

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